#HealthPlusCare: Cura Systems reflections and next steps

We were delighted to have Cura Systems chosen as a MUST SEE show exhibitor.  So many customers and delegates visited the stand and the talk given by Lynne Omar on how times are changing in care and GDPR compliant care technology.  It created a buzz; almost as much as CuraCat, our latest semi-artificially intelligent mascot that took pride of place on our stand, much to the amusement of passers-by and visitors such as Vic Rayner of the National Care Forum.

Incidentally, CuraCat had more than a token role, she (it!) is currently being used by care homes such as Barchester Healthcare and evidently provides positive results for the residents’ wellbeing and quality of life; once again illustrating the benefits of using technology in a care environment.

We were excited to see technology was high on the agenda for many delegates and as well as many of the speakers throughout the two days, urging service providers to embrace technology to advance care. This year’s Health Plus Care show was significant in that there was so much more emphasis on service providers going digital.  The plethora of automation systems must have been quite mind-boggling to care providers that are contemplating the move to adopt technology!

Technology is constantly evolving, finding new ways of doing things easier, smarter, better, faster and at Cura Systems, we love bringing these changes to service providers in an easily usable and affordable form.  Cura’s development road map is evolving in line with service provider needs, whether large or small.

The go-digital message seems to be finally landing, but digital transformation is not just about computers, tablets and smart mobiles. It is about getting the cultural and attitude changes being in place at all levels to make technology work. It’s also about the vendor that holds your hand and guides you through the “digital fog”.

We need a wider range of voices and a deeper insight into how the change is experienced. This is why Cura Systems are hosting customer and prospect roadshows in September throughout the UK. If you would like to attend or more information please contact us.

If you missed the Cura AI Cat (and of course a demo of Cura) don’t worry, we will be making more appearances during the Caring UK events.

And if you simply cannot wait that long you might consider booking a free Cura demo today.

How technology assists in meeting CQC standards

Findings from the CQC’s initial programme of comprehensive inspections in adult social care published as ‘The state of adult social care services 2014 to 2017’ showed what the sector can learn. A key theme that shone through in terms of high-quality services was a clear focus on person-centred care. Staffs really get to know people as people, understanding their interests, likes and dislikes. Always bearing in the forefront of their mind, would I want this for MY Mum?

Andrea Sutcliffe, chief inspector of adult social care for the CQC has continually urged health and social care providers to embrace innovative digital technologies to improve care delivery.

Although the CQC’s previous response to the adoption of technology during an inspection was down to that inspector’s personal views, they have made visionary moves in the recent revamp of the KLOEs to ensure care technology use is consistently reported on.

If all care providers were transparent enough to give the CQC inspectors their own login access to their IT systems they could (subject to appropriate consents) carry out a preview that will shorten their review time and lead to a better outcome for the provider.

After reviewing the evolved key lines of enquiry, prompts and ratings characteristics for adult social care services in depth it is undeniable that care management technology features will support your quest for CQC compliance.
Friends and family members also love that with some of the care management applications they can send old photos of the resident through so the care workers can talk about their past life experiences, as well as reviewing the residents care plans as frequently as they wish. They can upload photos to keep their loved one informed of recent happenings to keep them involved.

Several of the new KLOE prompts even explicitly mention the use of effective technology. If you do not yet use technology within your care setting it’s worth considering embracing it. Even if you do have technology in place are you utilising it to its best? We would suggest booking in a meeting with your account manager to make sure you are getting the most and using all the modules effectively.

Any care management software you chose should have many modules that will comprehensively evidence that your care home is run safely and that the service responds immediately, as well as giving your residents choice.

RESPONSIVE 1.6: How is technology used to support people to receive timely care and support? Is the technology (including telephone systems, call systems and online/digital services) easy to use?

When set up correctly and consistently to your brand of care – your system will alert you when your care delivery is falling behind and offer instant prompts for staff to remind them what personal preferences and background the resident has and how to do certain tasks safely and correctly.

EFFECTIVE 1.3: How is technology and equipment used to enhance the delivery of effective care and support, and to promote people’s independence?

Some care technology will allow you to build care plans together with the resident. They are able to choose what activities they would like to do and what goals and outcomes they want to work towards and achieve. People are continually changing their tastes and nutritional needs and some systems cannot only help you plan meals with residents but also report on patterns and highlight allergies. If there are any conflicts from the medication administration module with food or drink this will also be flagged up.

WELL-LED 4.6: Are information technology systems used effectively to monitor and improve the quality of care?

WELL-LED 2.8: How does the service assure itself that it has robust arrangements (including appropriate internal and external validation) to ensure the security, availability, sharing and integrity of confidential data, and records and data management systems, in line with data security standards? Are lessons learned when there are data security breaches?

Cura is leading the way with an innovative NEWS (National Early Warning Signs) score feature where critical actions are predicted, alerted and monitored. No other care system in the marketing currently has this functionality. Cura is also the first care management software to be fully GDPR compliant in line with the IG toolkit to ensure all the personal data you have on residents and staff is safe from malicious threat.

Everyone wants to be validated with an outstanding certification for all the effort and compassion put into creating and consistently delivering a person-centred care operation. After reviewing the KLOEs in some depth here are the take always to achieve outstanding for each line of investigation.

To achieve outstanding for SAFE: There is a comprehensive ‘safety management system’. Innovation is encouraged to achieve sustained improvements in safety and continual reductions in harm. The service actively seeks out new technology and other solutions to make sure that people live with as few restrictions as possible. The service deals with issues of poor performance immediately and ensures staffs are supported to improve.

To achieve outstanding for EFFECTIVE: People are fully involved and help to plan their meals with staff, taking nutritional advice into account. Staffs are aware of people’s individual preferences and patterns of eating and drinking and there is flexibility when needed or requested.

To achieve outstanding for CARING: There is a strong, visible person-centred culture. The service ensures that staffs focus on building and maintaining open and honest relationships with people and their families, friends and other carers. There are creative ways of reflecting people’s personal histories and cultural backgrounds and the staffs are matched with people’s interests and personalities.

To achieve outstanding for RESPONSIVE: The service has an innovative approach to using technology. People are involved in decisions about how it is or could be used. There is a rapid response to people’s changing care needs and advice on care and support for people and carers at the times they need. Staff use innovative and individual ways of involving people and their family, friends and other carers in their care and support plans, so that they feel consulted, empowered, listened to and valued.

How to achieve outstanding for WELL-LED: There is a rapid response to people’s changing care needs and advice on care and support for people and carers at the times they need. There is a strong framework of accountability to monitor performance and risk leading to the delivery of demonstrable quality improvements to the service.

Technology is clearly pushing the boundary towards better care and Cura System’s is proud to be at the forefront of this change. We provide care homes with the comprehensive, secure tools and support to achieve and evidence their CQC compliance and delivery of best of breed care.

We recommend you have a strategy meeting with everyone in your team to fully understand what they want from a care system. Create a wish list and do your research, Cura Systems employees have worked for many care management systems over the years and know many of the potential pitfalls, we can give you an unbiased check sheet to get you started. Just give us a call and reference this article. Our best advice is to see at least 3 systems and have an actual trial and a play with it. If someone is trying to sell you a system from a PowerPoint presentation it usually means that part of the systems doesn’t work well or is merely just a concept.

020 3621 9111       info@cura.systems      www.cura.systems

GDPR? What is it and what does it mean to your care organisation?

 

Put May 25, 2018 in your diary as a significant date. This is when the Data Protection Act 1998 will be replaced by the General Data Protection Regulation (GDPR).

All personal information your care home has needs to be protected and handled in line with GDPR.

Personal information, in the GDPR context, is information that can identify living individuals (either on its own or on conjunction with other information already available).

Some examples below:

· Name

· DOB

· Address

· Gender

· NHS number

· Occupation

All organisations who deal with special categories of personal data will have to comply with GDPR. Special categories of personal data can include the below:

· Health information

· Information relating to race, ethnicity, religion, or sexual orientation

 

To comply with GDPR, you will need to ensure that personal information is:

  1. Processed fairly, lawfully, and in a transparent manner
  2. Collected for specified, limited purposes
  3. Adequate, relevant and limited to what is necessary
  4. Accurate and kept up-to-date
  5. Kept in a form which permits identification for as long as necessary and no longer
  6. Processed in a manner that ensures appropriate security

 

Points to consider:

Legal Basis and Consent

  • Under GDPR, if your legal basis for collecting and sharing personal information is consent, then that consent needs to be informed, explicit, and recorded. You will only be able to use the information for the consented purpose, and any further use will require further consent. Can you currently evidence this?
  • There are other legal alternatives for collecting, using and sharing personal and special category data that may be more appropriate than consent, such as it’s in the vital interest (life or death) of the individual concerned. Are you aware of all of these?
  • You will need to document the legal basis for all personal information your organisation utilises.

Data Quality

  • Do you have data quality controls in place to ensure your information is accurate and up-to-date?

Retention Periods

  • Are you aware of retention periods relating to all information types so you are compliant with GDPR? You will need to document this under GDPR.

Information Security

  • Care home providers could be exposed if they are using paper or archaic care systems that are not designed with the latest standards of encryption and secure access
  • Under GDPR, you will be responsible for ensuring any contracted third-parties do not compromise your compliance with GDPR. Can you be certain that your system providers meet the GDPR requirements?
  • Do you hold personal data on external hard drives or USBs? What are your security controls for these mobile devices?
  • Do you have access and audit controls in place to ensure only authorised staff are seeing sensitive information?

Subject Access Requests

  • Both staff and residents can request to see what information you hold on them (a subject access request). Under GDPR, the timeframe for legally responding to these is changing, as is the ability to apply a fee. Have you updated your processes to reflect these changes? Are all staff and residents aware of this right?
  • Can you access your information quickly to comply with these requests? Do you know where all your information is stored?

Dependant on how you have answered the above, your care home may not be compliant with the new GDPR regulations.

Want to know more information on GDPR? Follow this link for the Information Commissioner Office 12 step guide to becoming compliant.

Cura Systems can help!

Don’t panic, there is an easy way to becoming compliant with GDPR. That is to utilise a company that understands data protection legislation on special categories of personal data and is committed to supporting other organisations in being compliant with GDPR.

Cura Systems offer intelligent and modern care planning, medication management, staff planning, notes and time and attendance monitoring software. Using Cura will provide you with some reassurance that your information is secure and quickly accessed when needed, but only accessible to authorised individuals. Cura does this, and more, for care companies while also empowering them to utilise their information in a way that makes their information more useful to increase service efficiency and enable them to achieve to golden care and management standards.

 

Give your care home the competitive advantage, talk to the Cura Systems team today. Email info@cura.systems or call us on 020 3621 9111.

We are committed to executing a robust data protection strategy to ensure Cura Systems is compliant with GDPR and other data protection legal requirements

We have recruited a Data Compliance and Security Officer, Jessica Hiscock, on a full time basis to inform and advise Cura Systems and our employees about our obligations to comply with the GDPR and other data protection laws. More importantly, to provide us with the means to do so through the task of producing and implementing relevant policies and procedure, as well as spreading awareness and knowledge through training.

Jess previously worked within the Data Protection and Confidentiality Department at Abertawe Bro Morgannwg University Health Board, covering both Information Governance and Information Security remits. She was the department’s lead trainer to over 16,000 staff (as well as additional voluntary staff, students, and contracted employees), the lead auditor on data protection compliance across the whole Health Board, and the first point of contact for any queries.

She will monitor and audit Cura Systems compliance with GDPR and other data protection laws and advise on any identified information risks. Her role is primarily a preventative-focused one where, instead of waiting for a data breach to occur, she is instead tasked with anticipating threats to information and actively working to prevent them from having real-world negative impacts. Jess is also here to support disaster recovery and business continuity management to ensure that any incidents are appropriately managed to reduce harm to Cura Systems and its data subjects.

Susuana Ocansey, our National Delivery Manager and her team will be your first point of contact for any queries (internal or external) regarding the data we process and will ensure that individuals are aware of their rights regarding the information we hold about them.

Contact the Cura Support team for more information, call 020 3621 9117 or email support.cura@cura.systems.

To serve our customers better, we begin with our employees

Just as Cura Systems continually evolve with best of breed technology and functionality so must our staff and processes.

To this end, we have restructured our training and implementation team to better serve our growing list of customers. We have appointed a Client Solutions Specialist with deep domain knowledge of care homes and how they operate and reporting to our recently appointed National Service Delivery Manager. Cura Systems is committed to ensuring all our customers gain the best value from their investment in Cura and continue to provide a service level that is exceptional and unique to every customer.

After the initial implementation of Cura we don’t just leave you with an ad-hoc support package, you have an option to be assigned a dedicated Client Solutions Specialist, whose primary focus is to ensure Cura is used by all of your staff to its full potential.

Implementing a new system can be an overwhelming experience and it takes some time to adapt to a new environment. We are here to make that transition as smooth and practical as possible.

 

The Impact of Going Digital

Surrey Care Association today released a special report for residential and domiciliary care providers on the impact of going digital in care, the challenges facing care providers today, the CQC’s reaction to care going digital and a fundamental change in approach.

15 senior members of the association gathered across a roundtable on 26th October to form this discussion and transparently share experiences.

“It’s been so useful to get around the table with everyone. We are proud to be continually working with our membership to evolve their processes and share best practice. We hope this white paper will be useful for all providers of social care nationwide.”

Erica Lockhart – Chief Executive – Surrey Care Association

Please enter your email address to download your copy of the Surrey Care Association white paper. 

We welcome you to join the discussion going forward. If you have any questions, or would like to contribute to the debate please get in touch with us: sca@cura.systems

 

Cura Systems response to the CQC State of Care report: Technology innovations can help future proof social care

This year’s State of Care report shows the quality of health and social care has been maintained, despite very real challenges, the majority of people are getting good care. But future quality is precarious at best, as the system struggles with complex new types of care demand and needs, access and cost.

The Care Quality Commission’s annual assessment of the quality of health and social care in England contains much that is encouraging. As of 31 July 2017, 78% of adult social care services were rated good (71% were rated good at 31 July 2016) but it continually echoed this was due to tireless efforts of care leaders and staff and noted the continuing risk of a ‘tipping point’. It is crucial that we do something before service deterioration outpaces the capacity for service improvement.

Professor Martin Green, OBE, Chief Executive of Care England highlighted, “There is a lot of uncertainty in the sector and by dragging its heels, and Government simply cannot abdicate responsibility for those in need of care.”

The additional £2bn made available by the Chancellor in the spring budget was a welcome acknowledgement of the pressure the adult social care sector is under. What is now required is a long-term sustainable solution for the future funding and quality of adult social care.

One of these solutions has to be being open to embracing technology and thinking of innovative ways that are continually evolving. Technology can help relieve pressure on care home providers and their staff, and improve the quality of care.

Peter Wyman, Chair of CQC, said, “We have seen excellent examples of services working together around the needs of people – often harnessing new innovations and technology – with positive results on outcomes, access and people’s experience of care. To deliver good, safe, sustainable care, more providers need to think beyond traditional boundaries to reflect the experience of the people they support.” “This must be future direction for creating a more sustainable and effective health and care system for the third decade of the 21st century.”

The future of the social care system is one of the greatest unresolved public policy issues of our time – a long term sustainable solution is urgently required. This is why Cura Systems are continually developing our products and services to ensure we futureproof for our customers – we are committed to the sustainability of the care market.

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